We accept Visa and MasterCard, and also payments through Paypal. We also accept checks and money orders. There is $20 returned check fee.

We are an online store only; we have no retail locations.

Except as noted for individual items, The Nature Store ships products within the U.S. via US Priority Mail, FedEx or DHL. Ground shipping times are not guaranteed to residential addresses. Products are normally shipped within 2 business days after we receive your order. If shipping will be delayed, we will contact you by email or phone if you do not provide an email address.

Shipping times cannot include Saturday or Sunday, so keep this in mind in the shipping delivery calculation. For example, items ordered Friday with Next Day Air will not ship until Monday and will not arrive until Tuesday.

Items involving live butterflies or insects CANNOT be shipped outside the continental U.S. These restrictions are imposed by law.

Products are shipped from Southeastern Pennsylvania. For shipping to destinations outside the U.S. and Canada, you will be shown an estimate of the actual shipping charges. We will contact you if actual shipping charges exceed the estimate.

HOLIDAY EXTENDED RETURN POLICY

We realize that it's most convenient to shop early for the holiday season. In an effort to make your life less stressful, we have extended our return policy for the holidays. All orders placed between Nov. 1 - Dec. 24 can be returned until Jan. 31, 2009 for a full refund, subject to our other returns restrictions listed below.

Your satisfaction with our products is guaranteed. If you are not satisfied, simply return it to us for credit, a full refund, or exchange. If the return is because of an error on our part or a defective item, we will pay for shipping the returned item.

Send to:
The Nature Store - RETURNS
46 Hilltown Pike
Line Lexington, PA 18932

Your return must meet the following conditions:
* The item must have been purchased within 30 days of return
* The item must be in original packaging
* It must be packaged well enough to prevent damage

Please include a copy of your receipt. If your purchase was paid with a credit card, a credit memo for that amount will be issued to your credit card company. If paid by check, a refund check will be sent to you.

Items as noted are not returnable. Such items include the Commercial Butterfly Breeders Manual.

International orders from the following countries must pay with Visa or Mastercard through our Paypal option upon checkout. We can only ship your order to the address of your Visa or Mastercard account. We will not ship to a different address.

Orders from any other country must pay with a certified check drawn from a US bank. Payments should be sent with a copy of your invoice to:

The Nature Store
46 Hilltown Pike
Line Lexington, PA 18932 USA

Due to U.S. and international regulations, your package may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for international packages will list the value of your order's contents by product type. If the order is a gift, it will be marked as such, but we are still required by law to list the value of the contents.

Cross-border shipments are subject to opening and inspection by customs authorities.

We cannot guarantee shipping times for any international orders. We can give you an estimated time of arrival, but that is all.

All schools are eligible to receive a 10% Discount on all orders placed with The Nature Store! Orders must be shipped to the educational center to qualify. Upon checkout, enter coupon code SCHOOL. This is a thank you from us for all of your hard work!