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Customer Service Click here to view our Privacy Policy.
If you have any questions regarding our products please send an email to . If you prefer to speak with us or to place an order by phone, call us at 1-800-345-1638 (outside U.S. call 215-997-0233). Our normal business hours are 9-3 EST. We are closed on weekends and holidays. Summer hours may vary. We accept Visa, MasterCard, Discover and also payments through PayPal. Debit cards can be used through PayPal. We also accept checks and money orders. There is a $20 returned check fee. Mail check/money order to: The Nature Store: 46 Hilltown Pike; Line Lexington, PA 18932
We are an online store only; we have no retail locations
Except as noted for individual items, The Nature Store ships products via the United States Postal Service. We ship out of Southeastern Pennsylvania.
We do make every effort to ship ALL orders same day, as we pride ourselves on our speedy service! If shipment of your order will be delayed, we will contact you by email or by phone if you do not provide an email address. For shipping to destinations outside the United States, you will be shown an estimate of the actual shipping charges. We will contact you by email if actual shipping charges exceed the estimate. International orders will ship via Priority Mail International or best method. Transit time is approx. 6-12 days. Items involving live butterflies or insects CANNOT be shipped outside the continental U.S. These restrictions are imposed by law. Please feel free to contact us if you have special delivery circumstances or requests; we are happy to assist you!
Your satisfaction with our products is guaranteed. If you are not satisfied, simply return it to us for credit, a full refund, or exchange. If the return is because of an error on our part or a defective item, we will pay for shipping the returned item. Send to: Your return must meet the following conditions: Please include a copy of your receipt. If your purchase was paid with a credit card, a credit memo for that amount will be issued to your credit card company. If paid by check, a refund check will be sent to you. Items as noted are not returnable. Such items include the Commercial Butterfly Breeders Manual.
International orders from the following countries must pay with Visa or Mastercard through our Paypal option upon checkout. We can only ship your order to the address of your Visa or Mastercard account. We will not ship to a different address.
Orders from any other countries must pay with a certified check drawn from a US bank. Payments should be sent with a copy of your invoice to: The Nature Store Due to U.S. and international regulations, your package may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for international packages will list the value of your order's contents by product type. If the order is a gift, it will be marked as such, but we are still required by law to list the value of the contents. We cannot guarantee shipping times for any international orders. We can give you an estimated time of arrival, but that is all.
Gift certificates are available in values of $25, $35, $50, $75 or $100.
All schools are eligible to receive a 10% Discount on all orders placed with The Nature Store! Orders must be shipped to the educational center to qualify. Upon checkout, enter coupon code SCHOOL. This is a thank you from us for all of your hard work! |
| The Nature Store 800-345-1638 (outside U.S. 215-997-0233) info@thenaturestore.com |